FAQ – Regrohair

Welcome to the Regrohair Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

1. How long will it take to receive my order?

• Processing time: 1–2 business days

• Transit time (EU/UK): 5–8 business days

• Estimated delivery time: 6–10 business days total

For more details, please see our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders above €50 / £45. For smaller orders, shipping rates are calculated at checkout.

3. Where is Regrohair located?

Regrohair is a Europe-based hair care brand focused on innovative, natural, and clinically backed hair growth solutions. We ship primarily within the EU and UK.

4. What if I receive a defective product?

If you receive a damaged, defective, or incorrect item, we’ll replace it at no cost. Please contact us and return the product within 30 days. See our Return Policy for details.

5. Can I cancel my order after it’s placed?

Yes, we allow cancellations within 24 hours of placing your order. Please contact us as soon as possible if you wish to cancel.

6. What is your return policy?

We offer a 30-Day Easy Returns policy. For full details, see our Return Policy.

7. When will I get my refund after returning a product?

Refunds are typically processed within 7 business days after we receive and inspect your return. The exact timing depends on your bank or payment provider.

8. Do you offer any warranties or guarantees?

Yes, we offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, you can return it within 30 days (see Return Policy).

9. How can I contact customer support?

You can reach us via our Contact Us page or by emailing info@regrohair.com.

10. Do you ship internationally?

Currently, we ship within the European Union and the United Kingdom. If you’re outside these regions, please contact us for options.

11. Do you have a physical store?

No, we are an online-only brand. This allows us to keep costs lower and pass those savings on to our customers.

12. Can I place a bulk order for my business?

Yes, we accept bulk or wholesale orders. Please contact our team for details.

13. What is the process for exchanging a product?

Exchanges are possible within 30 days. Contact us, and we’ll assist you with replacing your item quickly and easily.