Privacy Policy

Last updated: March 29, 2025

This Privacy Policy describes how Regrohair (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [www.regrohair.com] (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify (our e-commerce platform).

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested.

  • Third-party analytics and advertising partners, who help us understand how customers use our Site and provide targeted advertising.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services – to process your payments, fulfil your orders, manage your account, arrange for shipping, and handle returns or exchanges.

  • Marketing and Advertising – to send marketing communications by email, SMS, or other channels, and to show you personalized advertisements. (If you are an EEA/UK resident, the legal basis for these activities is our legitimate interest in promoting our products, Art. 6 (1) (f) GDPR).

  • Security and Fraud Prevention – to detect and prevent fraud or misuse of our Services.

  • Customer Support & Service Improvement – to provide you with assistance and to continuously improve our products and website.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy.

You can manage your cookie preferences through your browser settings. Blocking cookies may impact your experience of the Services.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With service providers and vendors (e.g., IT management, fulfilment, shipping, customer support, payment processing).

  • With business and marketing partners who help us provide services and advertising.

  • When you consent to or request that we share your information (e.g., social media integrations).

  • Within our company or affiliates, if applicable.

  • To comply with legal obligations, enforce our terms of service, or protect our rights and the rights of others.

International Data Transfers

Because we use Shopify and other service providers, your personal data may be transferred to and processed outside of the UK/EU (including Canada and the United States). These transfers are made under adequate safeguards, such as the EU–US Data Privacy Framework or Standard Contractual Clauses, to ensure your rights are protected.

Your Rights (EEA & UK Residents)

If you are located in the EEA or the UK, you have the following rights under data protection law:

  • The right to access, correct, update, or request deletion of your personal information.

  • The right to object to the processing of your data, request data portability, or restrict certain processing.

  • The right to withdraw consent at any time where we rely on consent.

  • The right to lodge a complaint with your local supervisory authority.

To exercise these rights, please contact us at: info@regrohair.com

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Regrohair
Regro
Email: info@regrohair.com