Regrohair – 90-Day Easy Returns

At Regrohair, we want you to feel confident and satisfied with your purchase. If, for any reason, you’re not happy with your order, we offer a simple and fair return process.

Return Policy Overview

• Return Window: You have 90 days from the day you receive your order to return eligible items.

• Condition: Items must be unused, in their original condition, and returned with the original packaging.

• Easy Returns: Our customer support team will guide you through the return process step by step.

Return Costs

• Defective / Wrong Products: If you received an incorrect, damaged, or defective product, the return is free of charge.

• Customer Remorse (Change of Mind): If you change your mind (e.g. ordered the wrong item, no longer want the product), you are responsible for the return shipping costs. Shipping fees are non-refundable.

How to Return an Item

1. Contact Us: Email our team at info@regrohair.com with your order number and reason for the return.

2. Pack Your Item: Place the product securely in its original packaging, including all accessories, tags, and documents.

3. Send it Back: Follow the instructions in your return authorization email and drop off the package at the designated shipping carrier.

Refund Process

• Inspection: Once your return is received, we will inspect the item to ensure it meets our return criteria.

• Refund: After approval, your refund will be processed within 7 business days. The refund will appear on your original payment method, depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? No problem! Contact us and we’ll assist you with a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, some products may be marked as non-returnable (this will always be clearly stated on the product page).

Contact Information

Regrohair
Regro

Email: info@regrohair.com

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET/CEST).
We aim to respond within 1–2 business days.